Data Protection & Privacy Policy

Who is collecting the data?
This policy is to explain how The Crystal Shop collects, protects, and uses personal data, ensuring that any personal data supplied by its customers is fairly and lawfully obtained.

What is the legal basis for processing the data?
The Crystal Shop use of personal data is necessary to enable it to provide a service to its customers, including order processing, invoicing and in order to answer customer enquiries.

What data is being collected?
The Crystal Shop needs certain personal data to enable it to provide its services to its customers. The personal data collected will generally include: name, or other contact name, billing and postal address, telephone number, e-mail address.

Will the data be shared with any third parties?
No we do not share customer information with third parties other than PayPal when you make a purchase.

How long will the data be stored?
The Crystal Shop will store customer details for as long as it takes to fulfil their order. A copy of any invoice we send to you is retained for a period of 6 years in accordance with UK tax law.

Customer Rights
The law within the European Economic Area gives individuals whose personal data is held by The Crystal Shop specific rights to access and rectify personal data held about them. These include the right to:

1. Obtain from The Crystal Shop confirmation that personal data is held
2. To request the deletion or rectification of personal data which is inaccurate.

How can a customer raise a complaint?
Customers can contact The Crystal Shop by e-mail or by phone. 

Direct communication
The Crystal Shop may contact customers about an important issue with their order

To whom does The Crystal Shop disclose personal data?
The Crystal Shop will only disclose personal data if under a duty to disclose or share in order to comply with any legal obligation.

How does The Crystal Shop protect the personal data it holds?
The Crystal Shop has implemented appropriate internal security procedures that restrict access to and disclosure of personal data.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences.

G. Bates trading as The Crystal Shop is registered with the ICO